Canpets.ca’s Commitment to Security
Canpets.ca encrypts billing information wherever requested online. Personal information is accessible only by staff designated to handle complaints or requests. All canpets.ca agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with canpets.ca.
Personal Information that Canpets.ca May Collect
Canpets.ca collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. Canpets.ca may also collect business information from sole proprietorships some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
How Canpets.ca May Use Personal Information
Unless you consent, canpets.ca will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research will not result in the reporting or publication of any personal information provided to us.
How Your Information May Be Shared
Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. Canpets.ca may also use your personal information to research industry marketplace practices. Just as in any research we may do, canpets.ca research will not result in the reporting or publication of any personal information.
Canpets.ca never sells or rents personal information.
We will also release personal information under the following circumstances:
- Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of
- To appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request. Let us also know the department or Canpets.ca program that led to your submission of personal information so we may efficiently locate your information.